SAP CDC & CDP Consultant

Job Description:

Experience: 10 years
1. Configuration and Implementation of SAP CDC and CDP:
o Configure and set up SAP Customer Data Cloud (CDC/Gigya) with a specific focus on the B2B module, including delegated administration features and functionality.
o Develop and configure SAP Customer Data Platform (CDP) components, optimizing for B2B customer data handling, segmentation, and management.
o Configure and manage SAP CDC screen sets, and develop HTML, CSS, and JavaScript customizations to enhance user experience and meet business requirements.
o Document configurations, workflows, and customizations for internal knowledge sharing and future reference.
2. API Integration and Enablement:
o Implement and utilize CDC REST APIs, including those for Lite Account Creation and B2B Account Creation, to ensure effective customer data capture and management.
o Enable integration of SAP CDC and CDP with upstream and downstream systems via middleware (SAP CPI) to ensure seamless data flow and connectivity.
o Collaborate with cross-functional teams to troubleshoot integration issues and ensure continuous data synchronisation across systems.
3. Application Support and Troubleshooting:
o Provide technical support for the SAP CDC B2B configuration and handle issues related to delegated administration, access controls, and B2B customer management.
o Monitor system performance, manage incident response, and implement preventive measures to maintain platform stability.
o Develop and maintain comprehensive documentation, including configuration guides, troubleshooting resources, and operational procedures.
4. Marketing Platform Integration:
o Work with marketing and technical teams to integrate SAP CDC and CDP with SAP Emarsys, ensuring consistent and accurate customer data for B2B marketing campaigns.
o Support marketing automation workflows, audience segmentation, and personalization efforts within SAP Emarsys by leveraging SAP CDC and CDP data.
o Provide ongoing support for SAP Emarsys, including troubleshooting and optimizing configurations to enhance marketing effectiveness.
5. Cross-functional Collaboration and Continuous Improvement:
o Collaborate with business stakeholders, developers, and data teams to align on data governance and ensure B2B customer data policies are met.
o Stay updated on SAP’s latest CDC, CDP, and Emarsys platform developments and recommend improvements or best practices for system enhancement.
o Participate in project planning and roadmap discussions to ensure platform configurations align with long-term business goals.
Key Qualifications:
• Technical Expertise: Experience with SAP Customer Data Cloud (CDC/Gigya), specifically the B2B module and delegated administration capabilities.
• Customer Data Domain Knowledge: Proficiency in SAP Customer Data Platform (CDP) and general customer data management principles; familiarity with SAP Emarsys is a strong plus.
• Web Technologies: Proficiency with HTML, CSS, and JavaScript to support customization and configuration needs within SAP CDC.
• API Knowledge: Familiarity with CDC REST APIs, including for Lite Account Creation and B2B Account Creation, and the ability to work with middleware (SAP CPI, MuleSoft) for system integrations.
• Marketing Platform Experience: Understanding marketing workflows within SAP Emarsys and experience supporting B2B marketing initiatives is a plus.
• Documentation and Support Skills: Strong ability to document technical configurations and provide ongoing support, ensuring smooth application enablement and user adoption.