Process Optimization Analyst

Job Description:
Reporting to the Process Optimisation Manager, the Process Optimisation Analyst leads/supports the end-to-end delivery of an innovative pipeline of complex process re-engineering project opportunities to solve inefficiencies, remove waste and potentially unlock additional value for the Automation/Process Mining expertise within the team.

The role holder should have a strong desire to gain exposure to leading edge automation techniques, experience of team management / influencing skills, lean end-to-end process analysis & simplification, combined with core skills in stakeholder & change management. This experience will be combined with a strong analytical mindset and an ability to communicate simply, with precision and impact across our stakeholders.

Main duties and responsibilities

Managing the relationships with key business stakeholders at all levels to support identification and delivery of new process re-engineering opportunities
Assist with the generation & prioritisation of opportunities across a range of Process Solutions customer groups, driving optimisation of processes through the creation of measurable roadmaps focused on quick wins and short/mid-term implementations
Process Diagnostics & Current State Assessments – through stakeholder interviews, improvement workshops, current state process mapping; and the identification of key gaps, improvement areas, and prioritization of recommendations
Lead projects independently, and / or in collaboration with other GBS Process Solutions team members, working closely with business SMEs & technical specialists to coordinate the delivery of process re-engineering and automations/process mining dashboards
Assessment of automation/process mining scope, business value/cost and accompanying business case
Due diligence across risk factors (complexity, business criticality, compliance and regulation)
Change management activities to guide/support business readiness for transition to go-live
Support adoption and sustainment through embedded change management and user experience
Close collaboration with other capability teams within GBS Process Solutions to help define and embed standardised approach for lean mindset/process optimisation – including standards, methodologies, tools and best practices

Essential requirements

Six Sigma or Lean Management Green Belt certified alongside proven experience in the analysis & re-design of complex, multi-function business processes, leveraging recognised business process re-engineering techniques, e.g. Lean Six Sigma, Kaizen
Demonstrated experience of leading Medium profile projects / change management activities
Strong stakeholder management, influencing & presentation/oral communication skills
Energetic and self-motivated
Strong analytical skills to be able to discover and interpret business change requirements
Strong time management skills with ability to work at pace, handling multiple tasks & projects at one time
Thrives in a fast paced and evolving environment and is willing to adapt responsibilities to meet organisational strategic priorities
Comfortable with working virtually in a global environment
Willingness to undertake some domestic / international travel (as required)
Fluency in English

Desirable:

Significant experience of various related BPM capabilities i.e. Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.
Experience and proven results of change projects within the Pharma industry
Experience of working in Agile methodology
Experience of working globally