ServiceNow CMDB/CSDM Admin

1. Experience in Administration of Service Management Products and CSDM Data Model
2. Analytical Skills (Software Programmer)
3. Process Skills (ITIL Framework)
4. Communication Skills (English Written & Oral)

Exposure in integration with 3^rd party Applications and data sources most commonly – CMDB, KEDB, Event Monitoring, User Administration, and Single Sign-on using Web Services, JDBC, LDAP, Excel, CSV, and Email as well as any industry standard command line technologies that use API, SOAP, REST, or WSDL.

Develop & Test: Development and working experience on ServiceNow plugins and customizations of Business Service Design, Service Offerings, Service Portfolio  where analysis of situations or data requires an in-depth evaluation of various factors and additional specialized technical knowledge.

Deploy & Execute: Ability to write, test and debug JavaScript and/or powershell script, understand and integrate webservices to optimize workflow, UI, client scripts, business rules, etc…

Knowledge of mib, discovery approach, process classifier, service now (developer level), writing xml/macro to map/upload data in cmdb from xls, Knowledge of Administration Infra device like Server, DB, Switch, Router, Firewall, App server etc

Familiarity with database tables and column, configuration management/Asset Management

Metrics: Create Performance Analytics reports to visualize data that is collected over time/real-time to show trends which can be used to enhance resources, systems, and employees to strategic objectives and priorities. Generate snapshots/reports that can be lists, charts, or calendar-based views of data in dashboards  information shared to relevant stakeholders

– Must have deep understanding of CSDM and how to design, implement and maintain CSDM in accordance with best practices and industry standards.- Must have familiarity with Application portfolio and Service portfolio concepts.

– Must be able to develop and maintain operational processes and standards.

– Must be able to identify root cause for issues and incorporate findings into process improvement.

– Must have effective communications skills to interact with Analysts, vendors and other IT Incident Management participants and stakeholders. – – Must be customer service oriented and capable of conveying ideas to all levels of IT staff.

– Must provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.