EndPoint Computing [ Support Engineer L2/L3 ]

Full Time
  • Full Time
  • India

Website CosMicIT CosMic IT

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Hello Everyone,

We at #CosMicIT are looking for a #End Point Support Engineer L2/L3

Locations: India ( Remote )

IT Experience (in years): 5+ Years 

Job Description :

Must have Skills:

  • Relevant experience in Information Technology, or a related field.
  • 5+ years of experience in IT endpoint management and support, experience in a manufacturing or regulated industry is a plus.
  • In-Depth Windows Knowledge, should have a deep understanding of Windows operating systems, including various versions (Windows 7, 10, and 11 editions) including Long time versions.
  • Familiarity with AD management, user accounts, group policies, and security settings.
  • Understanding TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues.
  • Knowledge of NTFS permissions, shared folders, DFS, and file access control.
  • Ability to work with the Windows Registry for configuration and troubleshooting.
  • Proficiency in supporting custom or specialized business applications used within the organization. This includes understanding their installation, configuration, and troubleshooting.
  • Understanding of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and their integration with other tools
  • Ability to diagnose and resolve issues related to web browsers (e.g., Edge, Chrome, Internet Explorer).
  • Understand user frustration and provide empathetic assistance.

Nice to have skills:

  • Good Knowledge of Android and IOS devices
  • Experience in Service Now from user point of view
  • Understanding of Virtual Desktop environments specially AVD (Azure Virtual Desktop).
  • Was involved with a major Microsoft Operating System version upgrade (i.e. Windows 7 -> Windows 10, Windows 10 -> Windows 11)

Key activities & role during transition:

  • Help on build transition documents
  • Help building a questionnaire for current activities

Key tasks and responsibilities for regular operations:

  • Properly document issues, resolutions, and follow-up actions.
  • L2 support often receives escalated tickets from L1. Cooperation and knowledge sharing are crucial. Create documentation for shift left support
  • Interacting with development teams, infrastructure teams, and vendors to resolve complex issues
  • L2 support interacts with end-users, so effective communication is essential. Explain technical concepts in a user-friendly manner.
  • L2 and L3 support professionals must analyze complex issues, identify patterns, and find root causes.
  • Following systematic steps to diagnose and resolve problems efficiently.
  • Evaluating multiple solutions and choosing the most effective one.

If any of these openings sound familiar to you or any of your known networks, please share the resume/CV to CV@cosmic-it.com

Any references would also be accepted.


CosMicIT GmbH, Germany 🇩🇪

CosMicIT Informatics India Pvt Ltd. 🇮🇳

CosMicIT Spolka Z Ograniczona Odpowiedzialnoscia, Poland

www.CosMic-IT.com | www.CosMic-IT.in


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To apply for this job email your details to cv@cosmic-it.com