Hello Everyone,
We at #CosMicIT are looking for a #End Point Support Engineer L2/L3
Locations: India ( Remote )
IT Experience (in years): 5+ Years
Job Description :
Must have Skills:
- Relevant experience in Information Technology, or a related field.
- 5+ years of experience in IT endpoint management and support, experience in a manufacturing or regulated industry is a plus.
- In-Depth Windows Knowledge, should have a deep understanding of Windows operating systems, including various versions (Windows 7, 10, and 11 editions) including Long time versions.
- Familiarity with AD management, user accounts, group policies, and security settings.
- Understanding TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues.
- Knowledge of NTFS permissions, shared folders, DFS, and file access control.
- Ability to work with the Windows Registry for configuration and troubleshooting.
- Proficiency in supporting custom or specialized business applications used within the organization. This includes understanding their installation, configuration, and troubleshooting.
- Understanding of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and their integration with other tools
- Ability to diagnose and resolve issues related to web browsers (e.g., Edge, Chrome, Internet Explorer).
- Understand user frustration and provide empathetic assistance.
Nice to have skills:
- Good Knowledge of Android and IOS devices
- Experience in Service Now from user point of view
- Understanding of Virtual Desktop environments specially AVD (Azure Virtual Desktop).
- Was involved with a major Microsoft Operating System version upgrade (i.e. Windows 7 -> Windows 10, Windows 10 -> Windows 11)
Key activities & role during transition:
- Help on build transition documents
- Help building a questionnaire for current activities
Key tasks and responsibilities for regular operations:
- Properly document issues, resolutions, and follow-up actions.
- L2 support often receives escalated tickets from L1. Cooperation and knowledge sharing are crucial. Create documentation for shift left support
- Interacting with development teams, infrastructure teams, and vendors to resolve complex issues
- L2 support interacts with end-users, so effective communication is essential. Explain technical concepts in a user-friendly manner.
- L2 and L3 support professionals must analyze complex issues, identify patterns, and find root causes.
- Following systematic steps to diagnose and resolve problems efficiently.
- Evaluating multiple solutions and choosing the most effective one.
If any of these openings sound familiar to you or any of your known networks, please share the resume/CV to CV@cosmic-it.com
Any references would also be accepted.
Regards,
CosMicIT Informatics India Pvt Ltd. 
CosMicIT Spolka Z Ograniczona Odpowiedzialnoscia, Poland 
www.CosMic-IT.com | www.CosMic-IT.in
https://www.linkedin.com/company/cosmic-it
#resume #connections #jobopening #hiring #jobseekers #jobs #recruitment #jobsearch #job #hr #recruiting #references #recruiters #opentonetwork #hiring #jobopening #experience #CosMicIT #indiajobs #india