Service Delivery Manager

Full Time

Website CosMicIT CosMic IT

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Greetings Everyone!

We at #CosMicIT GmbH are urgently looking for #Service Delivery Manager

Location: #Poland #India
Language: #English

Position Summary:
Experience: 9+ years
In-depth knowledge of incident management, escalation procedures, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Proficiency in leading both physical and virtual teams
Operational ability in a diverse, large-scale environment
Exceptional customer-facing skills, verbal and written communication skills
Expertise in people management and leadership, organisation skills
Capacity to train and guide junior team members
Ability to manage and prioritize tasks efficiently
Solid resource planning and problem-solving skills

Developing a deep understanding of projects to gain insights into the scope of service delivery
Collaborating with technical teams to set standards for projects
Recommending methods of improvement and seeing that actions are implemented on time for service delivery
Providing accurate and regular reports to the management on performance of the service delivery
Excellent stakeholder management skills

NOTE: For the above positions, we only consider candidates with work visa/BlueCard holders or citizens of European countries.

If any of these openings sound familiar to you or any of your known networks, please share the resume/CV to CV@cosmic-it.com

Any references would also be accepted.

Regards,

CosMicIT GmbH, Germany 🇩🇪

CosMicIT Informatics India Pvt Ltd. 🇮🇳

www.CosMic-IT.com | www.CosMic-IT.in

https://www.linkedin.com/company/cosmic-it

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To apply for this job email your details to cv@cosmic-it.com

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